FREE Shipping

Unlike many other web sites Jian London offers free shipping on all UK domestic orders placed on our website, with no minimum orders or special rules and no fine print. Just because shipping is free doesn't mean it should take a long time. Jian London understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1-2 business days.

● Orders under £50 are shipped by Royal Mail Recorded Delivery which normally takes 1-2 business days to be delivered.
● Orders over £50 are shipped by Royal Mail Special Delivery and are normally delivered the next business day by 1pm.

In either case they do require someone to be there to sign for the delivery. If you can not be there then you can choose to have it re-delivered at a convenient time or pick up from the nearest Royal Mail delivery office. Alternatively you could choose your work address to receive the delivery if your credit or debit card company approve this.

30-Day Return Policy

If for any reason you are not satisfied, you may return any item in its original condition within 30 days of the date of shipment for a refund or exchange. If you have questions about our return procedure, please do not hesitate to contact us. To return your purchase to Jian London please email or call 020 3287 8088 to receive a Returns Authorisation Number as well as detailed instructions for returning your order.

● Call before returning items. Unauthorised returns will be refused.
● Return all items in their original packaging unless it is for exchange.
● Returns or exchanges must be in their original condition and items showing signs of wear, altered, resized or damaged cannot be accepted for return or exchange.
● Once we have received your return your refund or exchange will be processed by the following day.

Our Packaging

Every Jian London order arrives in our beautiful signature packaging, designed exclusively by us. The iconic diamond symbol is an indication of the luxury piece that awaits inside plus it makes wonderful way store your piece. If you'd like to add a personal message to a gift order, please contact us and we'll include it in the package on your behalf.